Privacy Policy

We here at Online Casino Zen (hereafter referred to as the “Company”, “Data Controller”, “we” or “us”), respect your privacy. Thereupon, we are committed to protect the privacy of our users in all possible ways. This statement is true under any condition as used respectively towards the Company.

This Privacy Policy is a legal document that is aimed to inform you about the company’s adherence to laws and regulations of information privacy. The Company assures that none of the items of personal data will be sold, rented, or disclosed in any way. On the contrary, we take on the obligation to keep your personal information strictly confidential. All the data that you provide as your personal identification is safely stored and carefully used only within the agreement that you signed while accepting our terms and conditions.

The Privacy Policies section is specially written to inform you what kind of your personal data can be collected on our website and what are the conditions of its use. The Privacy Policies is basically a comprehensive collection of all sorts of rights, obligations, and rules that must be followed and abidden by all the time when you use our website. Please be informed that you can be asked to accept some additional terms if there’s such a need.

This Policy shall enter into force as of the moment you first access the Website or use Services. Should you disagree with any provision of this Policy you shall cease using the Website or any Services immediately. The content of the Website, and Websites accessible from hyperlinks on the Website, do not form an integral part of this Policy. If you are using Services on behalf of any entity, you are authorized to accept this Policy on such entity’s behalf and that such entity will be responsible for any damage arising out of a breach of this Policy by you or any other employee or agent of such entity (in such event references to “you” in this Policy refer to you and such entity, jointly).

Your access to and/or use of the Services is conditioned on your acceptance of and compliance with this Policy. This Policy applies to all visitors, users and others who access website or use the Services.

We will provide notice of any amendment to this Policy by posting any revised document to the Website and updating the “Last updated” field above accordingly, or by any other method we deem appropriate. We are not obligated to provide notice in any other method beyond these. Any change to this Policy will be effective immediately upon such notice and will apply to any ongoing or subsequent use of the Website and Services.

By accessing the Website and/or using the Services, you agree to be bound by this Policy. If you disagree with any part of this Policy, then you may not access the Website and/or use the Services.

We encourage you to read the Privacy Policy carefully and use it to make informed decisions. You have the right to complain to your applicable data protection authority, but please contact us in the first instance if you have any concerns.

Data Collection

When you are using the Website and/or Services, you may provide your personal data and information voluntarily, including but not limited to your name, email address, IP address, device information including, but not limited to, identifier, name, and type, operating system, mobile network information, and standard web log information, such as your browser type, and the pages you accessed on our Website, as well as other information that may be collected by the Data Controller and/ or third parties’ services implemented on the Website.

In addition, you may provide some information involuntarily such as any information sent to Data Controller by your computer, phone or other access device. This information may include your IP address, device information, including but not limited to identifier, name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from Website, and the pages you accessed on Website. In addition, Data Controller may collect personal information from or about you in other ways, such as your interaction with Customer Support or contractual relationships with Data Controller. Data Controller is not obligated to collect any of your information and may do it at its own discretion.

Type of Information Collected

Zen Online Casino collects personal information of each user that visits/gets registered with the website. This is the obligatory condition, without which we cannot provide our services. The following types of information are being collected:

un-identified and non-identifiable information pertaining to a user:

  • technical information of user’s device(s);
  • user-activity information;

individually identifiable information:

  • email;
  • information given to live chat assistant;
  • IP address;

The Website collects all the information from the browsers and servers that is not regarded to as personally-identifying. This kind of information lets us know what browser you exploit, what language you use, when you visit the site and what references are on the site. This information isn’t regarded as personal and might look insignificant for you. However, it is essential for us to collect this data in order to understand how you use our website and how we can improve to be even more helpful for you.

We form our own aggregated database containing all non personally-identifying information and release it occasionally as a generalized report that reflects all the key trends of the website exploitation.

You can be sure that all your personal and not personally-identifying data is stored on the server safely and will definitely not leak nor be misused. We use the best security tools to protect your private info. Even though the security system of our website is reliable, you must be aware that there are always risks. That is why you should be very tentative with any kind of personal data that you provide on the website, be it our Website or any other site online.

Why We Need the Information We Collect

The Company does not feel necessary to collect the information it does not need. For the information we do collect, these are the reasons:

  • To provide users with our services in full and at utmost efficiency;
  • To communicate with users in the form of emails or updates;
  • To test and improve our Services;
  • For analytical and statistics purposes;

Besides, we have a right to disclose your personal data if we consider that you can threaten the safety of the Company.

Be aware that we possess your contacts, at least the email you registered with on the website. That’s why we can send you emails with all sorts of information, be it the latest updates, recommendations, surveys, ads etc.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where you have given us your specific consent for processing your personal data as a legal basis. We will always obtain your consent before sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

How the Information We Collect is Protected

We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users' information and prevent unauthorized use of any such information including by using Secure Socket Layer (SSL) technology, to do so.

We have all measures of dealing with the breach of personal information. We will certainly inform you or a relevant regulator about any breaches, as we are supposed to in accordance with the law.

The Data Controller may share your personal information with: (a) third parties who provide services to Data Controller for storing your personal information, fraud prevention, marketing and technology, services of a sale; such third parties are bound by contracts with confidentiality and non-disclosure clauses and may not use your personal information for any reason other than specified in this Policy; (b) any other processor of your payment; (c) third parties who provide services to Data Controller; (d) law enforcement, government officials, or other third parties when Data Controller is required to provide your personal information by law, subpoena or court order; (e) parent and/or subsidiary and/or affiliated Data Controller; (f) third party identification services providers for fraud prevention and to comply with anti-money laundering and know your customer regulations; (g) law enforcement, government officials, or other third parties if (i) we are compelled to do so by a governmental order or by law; or (ii) we believe in good faith that the disclosure of personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our terms; (h) other third parties with your consent or direction to do so.

For How Long Do We Retain the Information Collected?

We value your privacy and control over your Personal Information, and therefore you may, at any time, request to change and update it by emailing us at You can also request that we will correct errors or that we will erase your Personal Information (except for data that we are required to keep under applicable laws) by emailing us.

Please note that unless you instruct us otherwise we retain the information in accordance with our retention policy which you can request from us. The period of retention of your Personal Information is always balanced against the volume, nature and sensitivity of the Personal Information collected, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and if those purposes may be achieved through other means and the relevant legal requirements. We aim to rectify, replenish or remove incomplete or inaccurate information promptly upon becoming aware of such error or inaccuracy.

In addition, you have the following rights in respect to your Personal Information:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request transfer of your personal data.
  • Object to processing of your personal data.
  • Request erasure of your personal data.
  • Request restriction of processing your personal data.
  • Right to withdraw consent.


We use cookies to gather, store, and track information related to your visit to and activity through the Services. Zen uses cookies on its website, in order to track traffic coming from search engines and other websites and leaving to other websites. With the cookies, we make no attempt to link them with individuals to make any information personally identifiable.

A cookie is a piece of data stored on your computer containing information about your access to the website. We and our trusted partners may use such cookies for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.

Online Casino ZEN uses the following types of cookies:

  • 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
  • persistent cookies' which are read only by our website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits;
  • 'third party cookies' which are set by other websites, for example by third party analytics companies who monitor and analyze your access to, and interaction with, our website. Examples of such third party analytics providers include Google, VWO, Hotjar and Clicky.

You can delete cookies by following the instructions of your web browser. If you disable cookies, some features of our Service may not operate properly and your online experience may be limited. For additional information about cookies and how to disable cookies, visit

In addition, our website may run widgets, beacons and other technologies which collect mainly Non-personal Information connected to your browsing tendencies. We use such technologies for routine operation, including for the collection of statistical data about your use of our Service and in order to adapt the Service to your personal preferences. The information collected through such tracking technologies by third parties on our behalf, help to provide technical diagnostics and analytic tools.


Our website has external links that will take you to other platforms. As soon as you click on the external link and get there, mind that we are not responsible for the consequences. Since we can’t control the content and policies of the websites of third parties, we can just warn you to be careful and check all the terms and conditions of all the websites you visit in order to avoid the unexpected outcome.

We do admit that there are affiliate links on our website. Even though we do benefit from them, it certainly doesn’t mean that you can financially suffer from that. In fact, the prices you pay aren’t affected at all.


Online Casino ZEN contains links to other websites. Whether owned or controlled by the Company, affiliates or unrelated third parties, the Company is not responsible for the privacy policies and practices of any linked website outside its ownership. We can neither be held responsible for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governable by this Privacy Policy. You should always exercise caution and read the privacy statement of the website in question. We encourage our users to be aware when they leave our sites and to familiarise themselves with the privacy statements of each and every website that collects personally identifiable information.


The Services are not designated to users under the age of 18. If you are under 18, you should not use the Services nor provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at

Corporate Transaction

We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale of an asset or transfer in the operation thereof) of the Company. In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.

Disputes Resolution

Any Dispute arising out of or related to this Policy is personal to you and the Data Controller and will be resolved solely through individual disputes resolution and will not be brought as a class disputes resolution, class action or any other type of representative proceeding. There will be no class disputes resolution, or disputes resolution in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, a Dispute cannot be brought as a class or other type of representative action, whether within or outside of disputes resolution, or on behalf of any other individual or group of individuals. To the extent permitted by applicable laws, all Disputes arising in connection with the present agreement, or further agreements resulting therefrom, shall be settled and finally resolved by disputes resolution administered by the Commercial Court of the city of Valletta in accordance with the Malta legislation for the time being in force, which rules are deemed to be incorporated by reference in this clause.


In the event any provision of this Policy is found to be invalid, illegal, or unenforceable, the remaining provisions of this Policy shall nevertheless be binding you with the same effect as thought the void and unenforceable part had been severed and deleted.

Amendments and Updates

Just for your information, the Privacy Policies enlisted here can be either slightly or significantly changed. That’s why we strongly advise you to check this webpage on a regular basis in order to stay updated. Doing this, you’ll be aware of any shifts in our policies that is why you can easily avoid unpredictable consequences. If you keep visiting the website after implementation of any kind of updates, we assume that you agree and accept the updated policies.

Time Limit to Respond

We aim to respond to all legitimate requests within one month if you wish you to exercise any of your rights. No fee is required to exercise any of your rights in respect to your Personal Information that we collect. However, we reserve the right to charge a reasonable fee if we consider your request excessive, unfounded or of a repetitive nature and may refuse to comply with your request in such circumstances. We will notify you if your request is complex and requires longer than 1 month to provide a response. We will endeavour to keep you updated.

How to Contact Us

If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us at

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