Casinoland was opened back in December 2015 by One Click Ltd Casinos. While the operator has casinos in its name, in fact, there are only three historically associated online casinos. Yet, it has to be admitted that the company really took effort to make Casino land decent; at least if you look at the list of Cons for this platform, they are not really life-threatening for the site.
Overall, the platform is rather neutral. It has a few nice advantages. and a few unpleasant disadvantages, but in general it does not make any decisive impression about itself, even after a full and thorough exploration. So, eventually it all comes down to individual user experience - you will either like or dislike it.
There are numerous aspects that can make or break user experience - game or software providers choice, banking options, safety, shitty bonuses, smart-ass conditions, stupid website navigation, or unfriendly Customer Support. At Casinoland, all those crucial aspects are generally okay and in healthy harmony. However, there is always a risk something goes wrong at some stage. So, check out this Casinoland review.
Carefully, and assess whether you like the platform or not. But keep your eyes open to avoid any unpleasant situations. And please, never stay at platforms you revealed to be shitty and uncaring of their customers. There are so many cool online casinos out there.
If you have checked the casino around and decided that this site is decent enough to give it a try with your time and money, you have to register a real money account with the platform. By the way, you can actually play almost all games in Play for Fun mode without registration, to see the level of quality, and whether you like the variety of games. But to play for real money, yeah, you will have to register.
First and foremost, there are certain conditions the player has to meet to be allowed to make an account at the site. The requirements are more or less standard, like being 18 years of age minimum and eligible for gambling, etc. However, there is one clause we have not met at T&C before - “you declare that you are not currently or have never been diagnosed as a compulsive gambler”. This makes sense, because compulsive gamblers make additional problems to online casinos, that in fact already operate in a very risky niche.
Now, if you believe you will be able to conceal gambling addiction from a new gambling platform when making an account, well, you most likely won’t. The software watches gambling patterns of all players, mostly to spot the fraudulent activities, but with high probability the algorithms of playing will show compulsive gambler. Failing deposits, reversed withdrawals, lengthy time spent gambling at the site - all these will be reasons for the Customer Support to contact the person or double-check them.
Next, before registering an account, make sure you do not reside in a restricted country, including, but not limited to: United States, France, Spain, Italy, Denmark, Estonia, Belgium, Mexico, Portugal, Poland, Bulgaria, Romania, Albania, Sweden. The list of countries can change at any time, but unlikely that they will block the country that was previously allowed. So, just keep that in mind.
Meanwhile, making an account will take two simple steps - to provide the information, to verify the information. You send them your data plus username and password, and the system confirms your identity and account, or asks for additional documents for confirmation. Fast and easy.
If you are still not sure whether Casinoland is worthy of your attention, and go to the Promotions page to see what lucrative gifts the site offers, well… we’re afraid this information won’t help you decide, because there is literally one cash bonus at the site, and this is Welcome bonus available for new players. Yet, be aware that even if you were allowed to register a real money account, this does not make you automatically eligible for the offer. Players from the following countries are not allowed to claim the Welcome offer and in fact any other deposit bonuses at all: Poland, Bulgaria, Hungary, Romania, Croatia, Ukraine, India, Pakistan, Indonesia, Russia, and Thailand.
However, before you become unhappy, let’s explore what is included into the offer.
The Welcome Offer works for the first four deposits by a new customer:
- 100% match up to 200 EUR
- 50% match up to 200 EUR
- 25% match up to 200 EUR
- 25% match up to 200 EUR
As you can see, the platform even failed to entice the potential customer to go all the way down to the last promotion by offering an impressive match bonus for the third or fourth deposit. Moreover, there are no Casinoland free spins, loyalty points, or anything else on top of a pretty humble cash offer.
Next, the wagering requirements applied are x40, which is more or less okay. However, there is another twist - customers who makes their deposits via Skrill or Neteller are not eligible for the bonus, even if they are eligible by the aspect of residence.
Is this Welcome offer so welcoming, after all?
Vegas Holiday Giveaway
A lucky customer has a chance to win a trip for two, to a famous Venetian Resort in Las Vegas. The trip is 7 nights in a luxury suite, plus transfers, breakfast, and prize cash for gambling at the brick and mortar casino!
The winner is chosen every month. To have a chance of winning, the customer has to earn a ticket in the first place. The ticket can be earned by wagering 20 EUR at one of the Blueprint slots games. Other providers’ games do not contribute to this promotion. The promo is available to all UK players 21 years old or older.
Game of the Week
Every week, the site announces a featured game, where you can get 50 Free Spins by depositing 50 EUR. The deposit has to be wagered at least once before you are able to withdraw your winnings.
Games and Software
Casinoland states they have around 500+ game titles. All games are divided into categories, types, providers, and you can browse and choose pretty comfortably out of the library. The search bar also works well, so if you are wondering about a particular title, just use it. The only disadvantage we have noticed immediately is the design of the games lobby - the images are huge, load slowly, you will have to scroll miles down to get to the footer, while it would have been wiser to make the games lobby foldable.
Almost all games can be tried out in a Demo mode without registering. The majority of games are of high quality, run smoothly, and are visually satisfying to the extent that you will become addicted to them. However, this is not exactly the merit of the site - rather, the merit of the software developing companies. And the merit of the site is to collaborate with reliable and cool software developers.
In this aspect, Casinoland is okay. They collaborate with almost a dozen of game studios, including Evolution Gaming, NetEnt, and Microgaming. Kudos to such a young casino for partnering with adequate software providers.
Terms and Conditions
Terms and Conditions are something we all must read, but if you don’t want to read those, we have already done that for you. At Casinoland, T&C are pretty boring, because we failed to spot any scandalous nuances about conditions of play. Most important aspects are discussed in the Bonuses section and in the Deposit and Withdrawal section, so make sure you read these review sections carefully.
Yet, if you eventually decide to Casinoland login and gamble on a regular basis, you will have to double-check T&C document from time to time, to make sure the conditions are the same you have initially agreed with. There is no need to read the whole thing, you can simply scroll down by searching for keywords like wagering requirements, deposit, withdrawal, etc.
There is a separate document for Bonus Terms and Conditions. It is shorter and should be checked for sure.
One of the cool things about Casinoland that we cannot deny is holding two licenses instead of one, both by reliable agencies. One is by Malta Gaming Authority, and it generally works for players from all allowed countries, and one by UK Gambling Commission allowing customers from UK to gamble at this site. Both licenses are not that easy to receive, by the way.
Deposit and Withdrawal
Let us state straight away that the choice of banking options is not impressive at all. Considering that two of them are not eligible for allowing the customer to claim the Welcome bonus, deposit channels are almost as disappointing as withdrawal ones. Overall, visitors from different countries will see somewhat varied banking options, but unfortunately, these are still not abundant, and some visitors will see only Bank Transfer as their withdrawal option.
The good news is that the maximum withdrawal allowed is 5.000 EUR per day, so if you happen to win even a small jackpot, you will be able to cash it out in full pretty fast. If you win Progressive Jackpot, this rule about 5.000 EUR per day does not apply.
What you have to keep in mind that payments will only be effected in EUR, since this is the base currency of the casino. Certain countries will be offered local currency options, but not many. All fees for transactions, currency exchange, or losses in sum because of currency rates are to be managed by the receiver.
The next thing to remember is that all deposits have to be wagered at least once before the same sum can be withdrawn. This means that you cannot deposit funds, hold, and then simply withdraw them back without wagering them at all. This is basically a standard money-laundering practice, but it also serves for the benefit of the site, of course.
If you are wondering how fast the withdrawal will be processed, well, not that fast. The operator states that they will take 3-5 days only to check and confirm the withdrawal request. Add 3-5 working days to time needed by the payment processing company to manage your transaction, and you will end up with very long waiting time.
Design and Usability
Casinoland has custom design that it rather okay in terms of color scheme and navigation. The color scheme does not interfere with reading experience, and you won’t get tired when exploring the casino or playing games. The navigation is okay, as well - it is easy to find things. The fonts for the lower menu could have been bigger and more noticeable, though.
What really makes the user bored is the games lobby. Those huge widgets with games are big, awkwads, slow the page down, and take ages to scroll up or down. Huge images and fonts especially make little sense put aside tiny fonts of the menu and other buttons.
Other pages besides lobby, like Promotions page, are designed in an inconvenient manner - and this is basically true about almost all pages. The user’s task is to scroll and scroll and scroll, up and down, because the text is either huge or small, and elements are big, and the content is aligned to the center, leaving sidebars empty. The FAQ section is not really helpful, by the way.
In other words, Casinoland could have done better in terms of design.
Mobile & Apps
Casinoland mobile is the same as you see it via the PC - okay in the aspect of content, awkward in terms of design. You can play the games, the site functions almost seamlessly, but the design leaves much to be desired. This is especially annoying because of the difference in font sizes - from huge to tiny, but no medium option, so you cannot manage the issue even if you change the scale of the screen.
On the other hand, mobile version is usable when you open the game, so the only thing to worry about is your stable and fast Internet connection. Remember that, according to Terms and Conditions, the operator bears no responsibility for any software glitches or loss of connection that happened on your side.
Feedback and Complaints
As we have already stated at the very beginning of the review, the final assessment of this site is possible only after receiving personal user experience, either good or bad. if you would like to know other real players’ opinion, check out the most popular complaints we have managed to find on the web:
- withdrawal not being processed
- withdrawal issues
- self exclusion decision was not respected by the Customer Support
- verification of account and identity issues
- advertise bonuses that cannot be claimed
- unresponsive Customer Support
- inconvenient design
These are things other players say about Casinoland. Some of those issues are not much of a big deal, but since this casino keeps such an intense balance of its Pros and Cons, we decided you have to know as much as possible on feedback from real players.
In case you would like to access the Support and check whether they are as unresponsive as other people say, you can do that via the Live Chat, or send them an email to support@Casinoland.com. There is no phone number for Customer service, which deprives us from the priority of calling and shouting at them if something bad happens.
Features and Perks
If the site is not bad, it should be good, shouldn’t it? Well, that rule does not work that way. of course, Casinoland has some good features and perks, but to be honest, all of them are balanced by considerable disadvantages. Yet, there are two perks that at least make this casino different from many other Internet gambling platforms out there:
- The site holds two reliable licenses by different agencies - this fact adds to reliability, reputation, safety, and security of the data. Plus, it really allows to accept players from UK, legally.
- High withdrawal limit - 5.000 EUR per day maximum allowed is a huge withdrawal limit you can take advantage of. Some sites allow around 5.000 EUR limit per month, so Casinoland definitely outshines such competitors. In case you win a Progressive Jackpot, you will be allowed to withdraw even more, which is cool. Just remember about the waiting time and stuff.
These are the perks to benefit from if you are a real money customer at Casinoland.
Casinoland is a weird platform. On the one hand, it annoys with its stupid design, has few bonuses which are not very attractive, and sets limitations on other important things, such as banking. On the other hand, they’ve got a nice collection of games by different providers, including some of the best in the niche, and protect the players with two legitimate licenses. So, eventually it boils down to your own desire to give them a try, and your own user experience after some betting.
Bonus codes, if there are any, are indicated either on the promo page, or provided to you in your account when you are advertised a promotion.
Currently, the No deposit bonus for new customers is not offered, but T&C of the site state rules for no deposit bonus, so it may become available in future.
Since the longest withdrawal request confirmation time can be around 5 business days, and the longest actual cash out time via Bank Transfer can take up to 10 business days, the worst scenario longest waiting time will constitute around 15 business days.