Casumo Casino

Introduction

Casumo online casino is one of those extremely impressive examples that show how fast everything can change about an online casino. When we looked at it several months ago, online casino Casumo was average, not really jaw-dropping, but pretty positive, having more pros than cons. In particular, we have noticed convenient categorisation of Casumo games in the lobby and the search bar for games really working. Since then, many things have changed besides search bar becoming glitchy; in fact, they have also decreased their Casumo Welcome bonus. Another change is decreased number of currencies accepted. 

The disadvantages that were noticed by our experts several months ago have not been fixed, though. So, can we conclude that Casumo casino online is going through tough times right now? And if yes, is it a good place to bet with real money, and spend time? It is hard to say without full and careful analysis, so let’s check out what Casumo still has to offer, in this Casumo review.

Account Registration

To register an account, you have to provide your email, tune settings for login like adding password and phone number for security check, and then confirm the account and add personal details and documents. The whole process will take you only several minutes, and the system makes it really easy - you won’t get overwhelmed with a long list of lines to fill in, because the registration form will give you only one field to fill out at a time. 

Remember that you have to provide your real personal details, in case you actually want to bet with real money. If you would like to play for free, no registration is needed, as you can access the majority of the games in the Demo mode. But you won’t win any real money, of course. If your smart plan is to make a real money customer account to grab those Free Spins offered as a Sign Up bonus, the bad news is that the winnings from those spins are not cashable, but more on that below.

Bonuses

Bonuses are something every second online gambler wants from an online casino in the first place. Bonuses become a defining criterion when choosing between two similar platforms, and the site that offers juicier bonus often wins. In the list of casinos, ones with better bonuses outshine even ones with better security. 

However, if Casumo casino online would have to be chosen from many only basing on their promotions, it would have had no chances. The very first and obvious reason is that there is no Promotions page as such. They have a widget about Welcome package on the homepage, and also Bonus Terms and Conditions, and this is basically all. 

Secondly, there are not much to grab besides the Welcome package, which is not exactly humble, but simply average to say the least. Terms and Conditions claim that the casino offers other bonuses “from time to time”, but there is little else revealed. No good, casino. 

Sign Up 

The Welcome package for all new players is actually divided into two gifts - a No Deposit gift in the form of 20 Free Spins on Book of Dead Casumo slots, and the First Deposit bonus. Now, a Sign Up Casumo Free Spins gift is granted automatically to every new user registering an account with the site, and if the user claims this promo, the Spins are granted immediately and the slots game is opened to automatically roll these spins. 

However, don’t be so happy. Anything you win from those Free Spins is subjected to x30 the amount of the win wagering requirements, and the winnings actually go to the bonus balance, which means you will have difficulty cashing them out. 

First Deposit 

After a successful - or unsuccessful! - attempt with the Free Spins, the new customer is lured by an irresistible 100% match bonus to the sum of up to €300 (it was up to €500 just several months ago, weird), wait, did we say irresistible? This bonus is just average, and regardless of the comparatively low wagering requirements - also x30 the amount of the bonus - it seems not lucrative enough to bother grabbing it. 

Oka okay, there is good news about the First Deposit bonus - at least there is no withdrawal limit. But please keep in mind that the offer is not available forever after you have registered an account. 

Loyalty Rewards 

Every wagering and win brings loyalty points to the player, and as their account gets promoted, they can exchange these points for other bonuses, like Free Spins or bonus cash. Remember that wagering requirements apply to those rewards as well. 

Other Bonuses 

Online casino Casumo Bonus Terms and Conditions darkly hint that the players with real money account will be offered “other bonuses” from time to time, and will get informed about that in their accounts, or perhaps by mail. There are probably some daily, weekly, and monthly promotion programs, but the site tells nothing in particular, so we are allowed to conclude that such presentation of promotions is just not good enough to attract anybody.

Games and Software

Funny things about games here at casino online Casumo. As we have already mentioned, several months ago they stated they had 500+ titles, and the search bar was working perfectly well. Today, the site stated they have over 2000 titles, but the search bar glitches as hell. Also, it is not really clear how the platform has managed to increase the number of games fourfold without actually providing some of the products we are used to - like Sic Bo, Keno, Craps, or Scratch cards. 

The convenience of games categorization has decreased, as well, but alright. The providers are still cool though. They include Play’n’Go, Evolution Gaming, NetEnt, BigTimeGaming, QuickSpin, PragmaticPlay, Microgaming, Blueprint Gaming, PUSH Gaming, Red Tiger, Yggdrasil, which is a decent list. Most of the software products by these companies are available in Casumo free play mode even for unregistered visitors. Another good point is that almost all the games run equally well both on PC and on mobile devices. 

One of the best things about games at this platform is that from time to time, they have some new products available only exclusively at Casumo for several weeks, obviously due to a smart agreement with some of the providers. 

There are also Live Dealer games at Casumo, but firstly, they are not available for Demo mode (for obvious reasons, but just in case you did not know), and secondly, guess what. There are only 20 Live Dealer games! On a platform that claims to have over 2000 titles. Yeah yeah, right. 

By the way, if you go to the footer of the page and click on All Games by alphabet, the site will show you 61 pages with lists of 10 games, in every list. Which brings us to 600+ titles, not 2000+. Alright, 620+ titles of we add Casumo Live casino games. Casumo, what the heck?

Terms and Conditions

What we like about Casumo is its clean navigation and clever separation of pages. You have different policies and rules, and T&C separately, and don’t have to scroll down an endless wall of text. Terms and Conditions on the whole stuff, and Bonus Terms and Conditions, can be found via links places in the footer of the page. Both are scrollable texts that can be explored by using keywords. 

This is a benefit, because T&C are usually very long, very boring, and in many cases are pretty standard. Yet, some very important and crucial chunks of information are hidden in these lengthy and boring texts. And, to be honest, only newbie players find these documents boring, because in reality, almost every line there tells the reader specifically under which terms he will be able to bet and win money. The text becomes way more interesting with this approach, huh? 

Now, if you are not an avid reader of all those Terms and Conditions, make sure to at least check info on the following aspects: minimum deposit, minimum Casumo withdrawal, maximum withdrawal, withdrawal times, wagering requirements, free spins, bonus balance, whether the bonus is cashable, restricted jurisdictions, license, games by providers limited in certain countries, bonuses limited for players from certain countries.

License 

The casino itself, and the majority of the software providers are licensed by the Malta Gaming Authority, which is a super good sign showing that the site is pretty much worthy of trust. Malta Gaming Authority is one of the biggest and most well-known agencies granting gambling licenses to international casinos, but MGA is also one of the most reliable agencies that do not dish out their licenses to everyone out there. 

In addition to such a respectable license, the casino is assessed by eCogra, meaning all disputes and complicated situations are managed by a third party.

Deposit and Withdrawal

Banking is super crucial, so make sure you double check this page even if you have read our review carefully, because things change so quickly sometimes with those online casinos. Moreover, the casino may offer you different, or additional, options depending on your location or jurisdiction. 

Currently, the minimum deposit that makes a player eligible for the bonus is 10 EUR, while the minimum withdrawal depends mostly on the banking option you choose. Today, there are several payment methods offered: Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, Bank Transfer. The good news is that you can withdraw almost as fast as you deposit. The bad news is that the choice of payment processing methods is very humble. 

When choosing how to withdraw, please keep in mind the withdrawal request confirmation. Casumo is known as one of the fast-paying casinos, so it takes around 24 hours Casumo casino withdrawal timeonly to check and confirm your request. But the point is it will not be instant, even if you use ewallet.

Design and Usability

Casumo is unconventional in terms of design, mainly because of the bright white color of the background. Overall, white always wins, but not in the case when a person is expected to spend some hours at the site. The games are opened against a darker background though. 

Navigation is rather clean, we have little to complain about. Casumo is actually easier to explore than some platforms we’ve seen before. 

As for usability, the overall impression of the user experience is positive. In the majority of aspects, the site gives what it promises. There are only two exceptions - no clear info on Bonuses, and inaccurate (to say the least) information about the number of games on the platform. These things are really bad for user experience.

Mobile & Apps

There is a high quality mobile Casumo app, however, this site works seamlessly when accessed from any mobile devices via browser. The OS does not matter much, because the site is compatible with the most popular ones. The only potential issue with Casumo casino mobile may be the browser, as some are too slow for high-quality games. So use the Demo mode and check how the games run on different browsers. If you are not sure about any technical questions, check the FAQ at the site, or contact the Customer Support. 

While mobile gaming gains more and more popularity today, and casinos take efforts to lure real money gamblers preferring mobile betting by offering exclusive games or bonuses, Casumo does nothing of that. Just in case you were hoping it does anything.

Feedback and Complaints

Our own main complaint about Casumo experience is fewer games in the lobby in reality than stated on the homepage. Honestly, this is one of the worst marketing strategies we have met. However, other real players have something to say, as well. The most frequent complaints include: 

• inconvenient menu and navigation 
• few games 
• rare possibility of withdrawal 
• VIP status accounts sometimes are not granted with prizes (this can actually be caused by a technical problem) 

If you as a user have a complaint about this casino, you should file it for eCogra to check and make decisions. According to feedback, the majority of complaints filed in such manner were resolved quickly and in a positive way for the customer.

Contact Casumo

In case you need help, and the FAQ section was of no use to you, there are two options to contact the Customer Support: 

• via email to hey@casumo.com  
• via Live Chat (but it works better for registered players, to be honest) 

Unfortunately, we failed to find a phone number for urgent cases, which is not a positive feature nowadays. Hopefully, you won’t ever need a Casumo casino phone number. 

The feedback by other real players shows that the slowest speed of Support was 1.2 hours, which could be considered pretty decent but if not for the Casumo Live chat.

Features and Perks

The very first perk to take advantage of is, of course, a Casumo No Deposit bonus. Today, it is hard to find such thing, even if all you want is some Free Spins after you sign up. Luckily, Casumo offers 20 Free Spins on Book of Dead slot immediately after registration. Just make sure the winnings are cashable, because you will still have to meet the wagering requirements for all winnings. 

Another advantage is those exclusive new games one can access only at Casumo. Afterwards, they will be available for purchase by other online casinos, but those gamblers who are fond of a particular provider, or a particular type of games, may be interested in accessing a new game earlier.

Sum Up

To tell you the truth, Casumo seems to decrease the level of their quality as an online gambling platform if compared to what it was only few months ago, and we at Zen are not happy with this trend. However, if to assess it without comparison to its previous state, this is still an average-to-good gambling place, offering some nice games by reliable providers, and paying you quickly via well-known payment processing systems. Maybe it is not that bad for the Casumo.