LeoVegas Casino

Introduction

Leo Vegas was opened in 2012 by LeoVegas Gaming ltd. The company has only one another online casino historically associated with it, so, to be honest, we have not hoped for any outstanding perks at LeoVegas online casino. However, it happens to legally accept players from many countries, and the list of restricted jurisdictions is not that huge.

Besides being legitimate and offerick a healthy number of games, including online casino, Live Dealer casino, and Sports betting, the platform has been granted several awards in the niche. The awards include “Brand of the Year”, “Operator of the Year”, “Online Casino Operator of the Year”, “Mobile Operator of the Year”, and all these in recent years, from 2016 to 2018. Already this fact alone makes us believe that LeoVegas casino online is worthy of our (and yours!) attention.

Moreover, online casino LeoVegas sponsors Leicester Tigers rugby team, meaning they support sports in practice, not in theory. Kudos for that, but also, official sponsorship openly stated on the homepage means that casino online LeoVegas is legal and its operation is known to other third party agencies. This definitely adds to perception of security, and to the platform’s reputation!

Yet, there are some important nuances that every gambler has to know in case they are planning to make bets at this site. So, find out everything in this detailed and objective Leo Vegas review!

Account Registration

There are two main things you need to know before registering an account with Leo Vegas, and basically with almost any parlour in the web. Firstly, does this platform accept real money customers from your location (we mean, legally)? And if yes, will you be eligible for the Welcome Bonus (this is secondly)?

Here at Leo Vegas, there is one more aspect to consider - according to the rules, customers from certain jurisdictions will not have access to Live Dealer games, or Sports betting (or even both). If you are one of them, and in addition to everything you find out that due to your location, you cannot claim a Welcome Offer, maybe Leo-Vegas is just not your cup of tea.

In case everything suits you, and the site allows your participation, opening an account is a 2 minutes business… or not, because the site started glitching unmercifully when we tried to sign up. When it eventually came around, the sign up was really quick - email, password, mobile phone, verification, and you’re done.

In the same widget, you will be able to tick the boxes for promotions (or bonus cards as they are called at Leo-Vegas), and sign up while simultaneously claiming one or more Welcome offers. So it makes sense to check them out before you sign up. If you decide to continue without bonuses, you have to click the corresponding button below, or, as T&C says, let the offer expire.

Bonuses

Before you jump onto the Sign Up page to create real money account, you should learn more about bonuses available, and especially about the bonus system at the site. The point is, this system is kinda unusual, and to avoid any misunderstanding or unpleasant situations, you’d better know all the nuances beforehand. 

Sign Up Bonus 

Good news is that there is Leo Vegas no deposit bonus available; the bad news is that it is not visible (and consequently available) to visitors from all allowed countries. If you don’t see Leo Vegas sign up offer on the Promotions page, you won’t be eligible for it simply due to your location. Using VPN won’t help, because you will need to provide your real documents for ID verification in case you actually want to cash out your winnings.

Now, the bonus is Leo Vegas 22 free spins on Book of Dead game. While these Leo Vegas free spins do not require depositing to be granted, to cash out your winnings on them, you will need to deposit first.

Welcome Bonus

The Welcome Offer includes bonuses on your first four deposits:

1. deposit from $10 to $19 will bring you a cash gift of $20 plus 10 Free Spins. Deposit from $20 to $49 will bring you a cash gift of $40 plus 10 Free Spins. Deposit from $50 and more will bring you cash gift of $100 plus 25 Free Spins.
2. for your second deposit, you can send the sum from $10, and get a 100% match bonus up to $300, plus Free Spins from 10 to 25, depending on the sum deposited.
3. the third deposit is not easier: sum from $10-$49 means $5 gift + 10 Free Spins, sum $50-$199 means $25 cash gift + 10 Free Spins, sum $200-$399 means $100 cash gift plus 25 Free Spins, sum $400-$599 means $200 cash gift + 25 Free Spins, and sum $600 or more means $300 cash gift + 25 Free Spins.
4. the same options as for the third deposit

They have different welcome bonuses for different coutries. For Canada you will get only 1 bonus after first deposit. The 1st deposit bonus is 100% up to $1000 + 122 FS. You won't get bonuses for second, third and other deposits.

We have already warned you that the Welcome offer is weird, puzzling, and complicated? Well, it is!

All Free Spins can be used only on Book of Dead.

The wagering requirements for the cash gifts are x20 on classic parlour (which is rather low). If you would like to play at Live Casino, the wagering requirements are x40.

The deposit bonuses (or cards as they are called by the operator) are not assigned automatically, you have to claim each separately, unless you have clicked all the boxes for bonuses when creating your account.

Another thing that has to be kept in mind is that you do not get your cash prize immediately after you deposited and claimed it. You have to meet the wagering requirements on your deposit first, and only after the wagering requirements are met, the bonus amount is unlocked and is credited directly onto your real money balance.

While this is unusual, such situation in fact has several advantages. Firstly, you actually get the bonus money, not the winnings from them, which can eventually be smaller (and they usually are) than the benus money you were promised. Secondly, you have to wager only the amount of deposit, and not the amount of deposit plus bonus together.

So, the case is, you deposit money, meet the wagering requirements for the initial sum deposited, and as soon as wagering is completed, you immediately get the cash prize. Unusual, but not bad.

Other Casino Promotions

Besides the Welcome offer, there are no additional specific bonuses announced, at least not for new potential customers. However, the operator claims that regular players will receive additional special offers they are eligible for, on their emails and also via SMS.

It is particularly underlined that any Free Spins offers are wager-free - if you get a special Free Spins offer when you are already a real money customer, you do not need to meet any wagering requirements to withdraw the winnings. Which is cool.

Sports Betting Promotions

For fans of sports betting, there are special bets on different sports, so you can grab your promotions to take advantage of the offers. Unfortunately, the offers visible are different for some countries, so you should better go and have a look yourself.

Reward Points

Every new customer is automatically added to the site’s VIP rewards program, and will be able to get additional benefits after reaching certain levels. Every program is individual, though, so the general terms are not revealed. Also, the platform reminds that VIP program levels cannot be traded or exchanged by accounts.

Games and Software

The games are plenty at Leo Vegas, and these are not only Leo Vegas slots - the site boasts more than 1500 titles by a bunch of different software providers. The choice is really huge, and the majority of games can be tried out for free in Demo mode - without deposit and without registration.

Generally, the games are categorized, but not very wisely, so you will have to search a bit if you want to find a specific title. However, in case you are into Video Poker, don’t waste your time searching - out of 1500 products, there is literally only one Video Poker game. We don’t know why. The choice of Table Games could have been better, as well.

You also have the possibility to bet against Live Dealer if you love that, and the choice of Live games is decent (but not more than that). Yet, as we have already warned you, not all jurisdictions are allowed to access Live Dealer at this site, so you may not be able to even see the section. The same story with Sports betting, although it is available at the platform, and the range of sports is rather healthy.

Terms and Conditions

Terms and Promotions have to be properly designed to be readable, scrollable, searchable, and comprehensive. Overall, we have no problem with T&C at Leo Vegas but one issue. After we have thoroughly checked the Terms and Conditions document, and some actual conditions offered by the website (those not dependent on the reader’s location), we have noticed some slight differences. We suggest that the T&C discuss conditions that were in effect once, but are no more. This makes Leo Vegas T&C outdated and requiring an update.

Also, if you are brave and patient enough to look through T&C on your own (which you will have to do, considering that the info and real conditions at the site may differ), don’t be scared with the document’s length. It is so huge and endless because they have added Sports betting rules and also general game rules into T&C. If you want just general T&C, you will have to read only half of the whole page.

T&C applicable to promotions are provided on a separate page (thank god).

License

Leo Vegas holds license by Malta Gaming Authority, which is good because this license is considered one of the safest and most reliable, and also one of the hardest to get by an Internet gambling house. However, despite the reliability of MGA license, a question about Leo Vegas UK appears - it is a well-known fact in the online gambling market that, to accept UK players legally, any facility has to hold a license by the British Gambling Commission. This is a must and some of the top 10 online casinos that accept UK punters obligatory hold this license. Just a nuance to think about if you’re from UK.

Deposit and Withdrawal

When it comes down to banking options, watch out what systems are available to you locally, and what are allowed by the parlour, because banking options are super important. They basically make clear whether you will be able to send money for betting, and even more important, if you will be able to withdraw it without song and dance, without headache (rather pain in the ass we’d say), and as quickly as possible.

Now, at Leo-Vegas, there is a healthy amount of banking options, and the good thing is that the customers are not limited to the slowest options for withdrawal. Of course, as with other aspects at this site, customers from different jurisdictions will see banking options in variations, so be sure to check them out on your own.

On the other hand, Leo Vegas withdrawal time will not make you happy. The operator claims they will take their time and the withdrawal request confirmation will take up to 5 business days, which is a scandal. Add to these 5 business days from 1 to 7 business days taken by different payment processing companies (Bank Transfer can take up to 10 business days at some countries), and by the time you get your winnings as cash you will get grey hair and your grandchildren will finish school.

One of the ways to avoid such situation is choose the fastest way possible for deposits, because according to the parlour rules, withdrawal is possible only via the same channel used for deposit. So, sending money via an ewallet means you will get your winnings quickly, as well. As quickly as possible, that is.

Please keep in mind that the operator will conduct an additional verification for any payouts over 3.000 EUR. In some cases, even lower payouts can trigger additional verification of your identity and source of wealth.

There is an interesting (and player-beneficial!) nuance you should know about withdrawals at Leo Vegas. In the majority of casinos, you cannot request withdrawal while your Bonus is active and the wagering requirements are not met. At Leo-Vegas, you are allowed to request withdrawal without your Welcome Bonus being forfeit. This is a user-friendly feature that is aimed at reducing the gambling stress and addiction, and keep the players loyal to the platform.

Design and Usability

For a parlour that had received so many awards, including best mobile app award and stuff, the PC design is really crappy. To be honest, Leo Vegas mobile version looks and runs much better than the PC-adapted, so if you would like a better user experience specifically with this site, you should download the Leo Vegas app right away.

The PC version looks very outdated, and the navigation is not really convenient. The widgets are located somewhat chaotically, and the logic behind certain navigation decisions is not really clear. Also, their logo looks like a vet hospital site logo.

Mobile & Apps

Mobile version of the site via browser is really fine, navigable, convenient, and well-designed. The app is even better, and it runs smoothly and flawlessly. By the way, there is a separate LeoVegas Mobile Gaming Group that develops and runs the mobile part of the parlour (and they obviously do a better job than those guys working on PC version).

Feedback and Complaints

The site has been around for a considerable amount of time, so there should be some accumulated feedback on it. Let’s see what other people say:

• some stated rules are not always in effect in practice
• long payment waiting time
• issues with withdrawal
• removed winnings
• deposit limits applied to customer
• closed account, deposits not returned
• account locked for security reasons
• Leo Vegas login issues
• long account and identity verification procedures

Locked account turned out to be one of the most frequent complaints, and we really suspect that this happens because visitors do not read the rules. Be a smart cookie and always read T&C carefully!

Contact LeoVegas

Leo Vegas does a good job providing several channels for contact. You can call 24/7 on international phone number +356 2778 1166.

You can reach out to them in Live Chat. Or, you can write an email to support@leovegas.com.

Features and Perks

There are several things we did not like at Leo-Vegas, and we have described them honestly in the review. There are also some puzzling and complicated rules. However, this site offers several cool perks one can use, so let’s go over them once more:

• Over a 1500 game titles in the lobby - that’s a lot
• Special Sports bets promotions are available - good news for sports bets fans
• Low wagering requirements - lower than average on the market, by the way
• Free Spins are not subject to wagering requirements - nice perk indeed!
• The Sign Up Bonus is available to customers from some countries - no deposit bonuses are rare and hard to find; here, at least some customers will be able to get those Free Spins!

Sum Up

Leo Vegas online casino is a complex case to assess, and their rules are not for everyone for sure. However, this is a safe parlour, and it is definitely worthy of giving it a try due to some cool advantages.