Lucky Nugget Casino

Introduction

Lucky Nugget online casino was opened way way back in 1998 by Baytree Ltd, a company that owns a bunch of well-known online casinos. Considering the whole experience of the operating company, and also considering the mere time of the Lucky Nugget casino online being in the niche, you can expect it to be one of those good online casinos offering wide range of entertainment. Because, if the site has been around for ages, it must have been collecting more and more games with time, right?

Wrong. Online casino Lucky Nugget is far from this perfect picture. of course, they have their own advantages (which, however, are fewer than the disadvantages list, and some of them are not really convincing), but overall, the experience the user gets exploring casino online Lucky Nugget site is not that you might expect. The site allows many countries for real money play, supports several currencies and several languages, is licensed and thoroughly certified. However, both in terms of convenience and in terms of fun, this old thing is far behind many recent but powerfully backed casinos.

However, the reputation and status of one of the oldest casinos out there may puzzle the visitors, and this is especially true for newbie gamblers, and you may end up wasting much of your time and even money at this site. To give you a clear picture of what Lucky Nugget is really about, we have developed with brutally honest Lucky Nugget review. Knowing all real ins and outs, you will be able to take an informed decision on whether you want to make bets here.

Account Registration

Before you jump head first into gambling, register a real money account and claim a Welcome offer to start betting, check out the most important nuances in the first place. These include games, bonuses, and banking.

Also, you have to make sure you actually reside in an allowed jurisdiction. In case you’re not, please don’t try to use VPN, or conceal your location is any other way, because the operator will eventually find this out during the identity verification, even if you manage to hide your IP address.

Yet, in case you are allowed to become a real money player, legally, and you are okay with bonuses, banking options, and other rules, registering a real money account won’t take long. You will need to provide username, email, password for casino account, your real first and last name, date of birth, gender, choose the language, choose preferred currency (by the way, there is a catch with currency, read more about it in Deposit and Withdrawal section of the review), provide mobile phone number and confirm it. Then you need to provide your real address, city, and post code. Then tick the boxes about agreeing with T&C (you should really read them first), and press Register. A confirmation letter will be sent to your email, and you will need to Lucky Nugget casino login using username and password you created.

Please keep in mind that the operator will have to verify your account, so even if you already can deposit, grab your bonus, and make bets, you will not be able to make any withdrawals without account being verified. So, please contact the Customer Support early and ask them to verify while you play, because this process can take up to 2 weeks, and you have to be ready for that.

Now, the account is opened, and you can claim the Welcome bonus!

Bonuses

Bonuses are something that can stimulate people to open a parlour account at a particular site. If the bonus is enticing enough, its attractiveness can outweigh even some considerable drawbacks in other aspects of the platform.

However, Lucky Nugget bonus offers are not like that. You won’t see many Lucky Nugget casino bonuses, because the cash gift is only one. Lucky Nugget no deposit bonus is absent as such. There are really no reasons for betting at this parlour, if juicy promotions are your preference.

To cut the long story short, just check them out yourself.

Welcome Bonus

The Welcome bonus is very humble - it works only for one first deposit, and the offer is 150% match up to $200. Moreover, the wagering requirements are a rip-off, because you will have to wager the bonus for 50 times - 50 Karl! Moreover moreover, the maximum withdrawal of cash won by wagering the bonus is limited to value of 6 times your first deposit, while the rest will be removed after withdrawal. Honestly, this Welcome offer should be granted One Of The Worst Welcome Offers Seen award.

Free Spins

In their Terms and Conditions, the operator hints that sometimes, the customers can be offered a special promotion with Free Spins. If Lucky nugget casino free spins are offered, the wagering requirements applied are also x50!

Also, due to the fact that LuckyNugget is part of a group of casinos, which are probably connected with one financial system, you will not be able to claim or receive Free Spins promotion at LuckyNuggets if you have failed to already meet wagering requirements for Free Spins in any other sister parlour at the same period of time!

Tournaments

The parlour claims they sometimes hold tournaments meaning the regular customers have higher chances of winning if they join. However, any winnings during the tournaments will be limited to $100 or equivalent in other currency, and the rest of the winnings will be removed from balance upon withdrawal. What a catch.

Loyalty Program

All new customers registering at LuckyNugget are automatically added to the Loyalty program after first deposit. The parlour gives 2500 Loyalty Points boost for that, and by collecting points, the player can promote their account, to eventually get access to VIP offers. Which ones, exactly, is not explained.

Games and Software

For a web gambling platform that has already been around since 1998, having a healthy number of games seems to be natural, doesn’t it? We mean, the site had decades for developing into one of the best gambling resources out there! No? No!

Lucky Nugget casino games are not abundant at all, moreover, you cannot even find out how many games the site has until you go through all of them, because guess what - some pages state there are 260+ games, and other pages state there are 500+ products! How can that be? Even if the number of products increased with time, the operator did not care to update the info properly across the platform.

On the other hand, even 500+ game titles for such an old site is nothing. This is ridiculous, especially taking into account that some 3-year-old sites can show off with 1000 titles and more. In addition, the site is powered by one single provider; and while Microgaming is a very reputable and reliable provider, having one provider and only 500 titles by it is a sure way to drag behind dozens of younger competitors.

The parlour seems to be very optimistic about its position, but it shouldn’t be. Besides Lucky Nugget slots and some Table games, the variety of products is not that impressive, the choice is poor, and talking about Live games, they are not even listed in menus, and are nowhere to be displayed.

Another problem is, there is no casino games lobby as such. You are simply told the games are there, and what games are (probably) there, but the widget with game pictures only demonstrates a limited number of game tiles that go in rounds if you continue to click in hopes to see more titles. Moreover, the tiles are not clickable, and no Demo mode is available for unregistered visitors!

There is a sitemap, by the way, that lists tons of games categories and game titles, but if you are naive enough to click on them, hoping to at least see the tiles - all you will see are text pages describing how cool it is to play casino games. Thank you very much Lucky Nugget, we are aware games are cool, this was the reason why we came here, and now we go.

Eventually, if games were the only aspect to judge by about the parlour, Lucky Nugget wouldn’t have a chance.

Terms and Conditions

Terms and Conditions should be checked out every time you explore a new web gambling house, and they should be double-checked on a regular basis at a parlour you already know well and bet at. The point is that, firstly, the T&C documents literally state all conditions you will be betting under, including the rules of your sending and receiving money. The boring T&C seem much more interesting from the point of view of keeping your money safe, right?

Secondly, every operator has the right to change any conditions they find proper, at any time, and the new rules come into effect immediately after being published; however, the parlour is not obliged to inform the customers about the changes. They can, but are not obliged to. And guess what, you can keep betting at the same parlour you already know well, under conditions you have not initially agreed upon. So, reading T&C is a must.

If you start falling asleep reading this document, well, good news for you - we have already done that, and provide all the important details and nuances in the reviews. However, it is still upon you to check for updates, because no casino reviewing site is able to follow all the updates for all dozens of sites they review.

Now, all the most important aspects on safety and banking for Lucky Nugget are described in the corresponding sections of this review, however, there is a problem with Terms and Conditions at this platform. And the problem is that T&C contain certain bits of information that do not match with info on the same subject provided on other site pages. This means that either the pages of the site, or the T&C document is outdated. Therefore, before you really start making real money bets here, make sure you know the actual rules that are in effect.

License

One of the examples of info not matching is the data on licenses. T&C state that the site holds two licenses - one by the Malta Gaming Authority, the other is by the Kahnawake Gaming Commission, which is cool. The footer of the homepage also shows widgets for MGA and Kahnawake Gaming Commission, but if you check out the About page, it mentions only the Malta Gaming Authority license.

Deposit and Withdrawal

Lucky Nugget has a healthy amount of banking options to choose from; just remember that visitors located in different countries will see somewhat different options for depositing and withdrawing.

While minimum deposit that makes the customer eligible for the bonus is $10, in fact, the site accepts even $1 as deposit (for some banking options), so you can really gamble as risk-free as it is possible. On the other hand, minimum withdrawal allowed is less optimistic - the smallest sum allowed for withdrawal is $50, regardless of the channel chosen.

The general rule is that all withdrawals are sent to the same account or card that was used to deposit. The withdrawal request confirmation is expected to take from 24 to 48 hours. The payment processing time, however, can take up to 7 business says if we’re talking Bank Transfer. In sum, the longest waiting time for your cash out is around 10 business days.

Please remember that in some cases, your winnings will be paid only in Euros, regardless of the currency you have chosen for deposit. Therefore, you will face currency exchange fees upon receiving the money.

Another important nuance is that any withdrawal equal to or bigger than 2.000 EUR (or equivalent in a different currency) will trigger additional identity check by the operator.

Design and Usability

The custom design of Lucky Nugget creates a better first impression compared to some old-fashioned designs, or those standardized ones used across the niche by dozens of sites. However, the second impression is far less positive. for a bunch of reasons.

Firstly, the navigation and design are not really intuitive and as a result, are not really convenient. Sometimes, the reader has to click all over the place to get back to the page they wanted to double-check.

Secondly, the color scheme choice is a bit weird. While the homepage is more or less okay for reading, all the rest of the pages use turquoise blue for background, and navy blue for text font. This makes the page dull, and since there is little contrast between the colors, reading long chunks of text becomes somewhat tiring. As we always say, dark background color with light font color is the best combination for web parlours, especially when you actually have to read stuff.

And thirdly, at Lucky Nugget, you will have to read a lot of stuff. The problem is, they have tons and tons of text pages, obviously created purely for SEO purposes. This approach worked some time ago, but not anymore. All those text pages bear little to no value for the reader, and their only purpose is to contain as much keywords as possible.

There is actually a Sitemap on the platform, but it is absolutely useless, because more than half of its links lead to pointless text pages, and some links for different subjects actually lead to the same text pages. For example, if you open several Live Games links in several tabs, what you will see is the same old text page telling you how cool it is to play against a Live Dealer. This is a crappy way to provide information to the customers.

Mobile & Apps

Lucky Nugget mobile casino is available via the browser and also via the application. Lucky Nugget casino app can be downloaded from the mobile software shop you use - for some reason, they do not offer you to download it from the site. Lucky Nugget casino software download is free, and all games are Lucky Nugget casino instant play, so besides the app, you won’t need to save any software additionally. If you already have an account, all you need to do is Lucky Nugget mobile login using your username and password. Don’t forget to keep an eye on your Internet connection when gambling on the go - the Internet has to be fast and stable.

Feedback and Complaints

In case you have any issues with the site, you can file a complaint to

Complaints@playersupportcenter.com. 

To get a better picture of this platform, let’s see what other real players say. The parlour has been around for ages, so they have to have a solid portfolio of fails. The most frequent are:

• withdrawal rules are not followed by the parlour itself
• money taken from bank account without consent
• slow withdrawal payments
• puzzling approval procedures
• poor bonus rules
• loyalty points are not accumulates
• frequent disconnections of the server
• too high minimum withdrawal allowed
• wagering requirements are too high

One of the important nuances is that in previous years, the feedback on this site was more positive, but in recent years, more and more negative comments appeared.

Contact Lucky Nugget

If you would like to contact Lucky-Nugget for whatever reason, you can do so in two ways - via the Lucky Nugget Live Chat, or by writing an email to support@playersupportcenter.com. You can’t call them, because Lucky Nugget contact number for Customer Support is not provided.

Features and Perks

While we here at Zen are not happy about many rules and conditions at Lucky-Nugget, there must be some perks, right? Let’s check out which of them can be enticing enough for gambling at this site and not at another one:   Monthly independent audition - nice, but means nothing for the players in practice eCOGRA certified - the same here Holds two licenses - this adds to safety, indeed Short list of restricted countries - more people can try their luck at this close to crappy parlour.

Sum Up

Lucky Nugget has everything to be one of the bestest online gambling resources out there, and yet, it’s not. having been in the niche since 1998, they could have taken the market by storm and keep their positions, especially due to the fact that there is a powerful support and resource provided by the company with so many sister casinos. However, for reasons unknown, they failed to do that. And today, many younger casinos do much better than Lucky Nugget.