Mr Green Casino

Introduction

Mr.Green casino is an old casino that has already been on the market for years. Opened in 2008 by Mr Green Ltd Casinos / Mr Green & Co AB, and staying the owners one and only (by now) online casino project, this online gambling platform was paid tons of attention by the operator to make it attractive and usable for the visitors. However, as anything else in the world, Mr.Green casino has its pros and cons. 

By the time of this review being written, the casino already won many awards from relevant authorities, and holds numerous seals of trust by reviewing sites and other third parties. What we particularly enjoyed about Mr.Green as well is a full service of support for Responsible Gambling, and guides on managing Problem Gambling. There is a separate domain associated with the platform that deals specifically with gambling addiction and prevention of it. So, Mr.Green obviously takes care of its customers, and we cannot but notice that. 

There are also drawbacks, of course. Firstly, there is an impressive list of restricted jurisdictions, that is, players from those locations are not allowed to register real money accounts at this site. Also, a bunch of smaller disadvantages somewhat spoils the impression of Mr.Green. However, to be honest, it still remains one of the most circumspect online casinos out there. So, if you would like to explore its perks and take real advantage of all the info we releval in this Mr.Green casino review, register an account with them.

Account Registration

Registration of a real money account always seems to be something long, complicated, and boring overall. However, this is not the case with real money accs at Mr.Green. If you are from a jurisdiction that is allowed for real money betting (which you should first double-check), making an acc will be easy peasy. 

Just a small reminder - please remember that VPNs won’t save you in case you are a resident of a restricted jurisdiction. Such accounts will still be revealed, either on the very first stage of registration, or on the stage of verification (because your data will be actually checked by the casino staff), or on the stage of paying you your winnings. So, don’t waste your time on that unnecessary risk, and bet real money at parlours that accept players from your country. 

Now, when you click Sign Up at Mr. Green, you start with indicating your email, create a password (do not use any passwords that are already used by you for other services!), and choose your location from the drop-down menu. Next, you check the box about agreement with Privacy Policy, Terms and Conditions (we will talk about these), and Player Protection policy. 

The next stage is account verification. You will need to indicate your real phone number, and the system will send you a verification code that you have to indicate on the site. After the acc is verified, you have to provide the following personal details: Personal Identity Number, First name, Last name, Street address, Zip code, city, and your gender (we believe the latter is for statistical data only). 

After that, you will have to manage your payment details, like choosing your preferred banking methods, and indicating details for payment (plastic card number, e-wallet, etc.). In the process of managing those data, you will be able to claim a bonus.

Bonuses

One of the disadvantages about Mr.-Green is that there is no single comprehensive Welcome bonus offer. Yet, there are three different welcome promotions you can grab in the process of registering an account (and during several days afterwards): 

Casino Welcome Offer

If you are planning to start with online casino games immediately after your account is activated, you should claim a Casino Welcome Offer, which consists of a 100% match bonus to the sum of up to €100 (the minimum deposit making you eligible is €10), plus 100 Free Spins (20 Free Spins every day, for five days after grabbing the bonus) on selected slots. The bonus winnings are cashable, the wagering requirements are x35.

A Live Casino Welcome Offer

If you would like to give a try to Live Dealer games at Mr.Green, you can claim 100% match up to €100 for Live Dealer games. Live Dealer games contribute to wagering requirements in 10%.

Sportsbook Welcome Offer

This promotion offers 2x €10 Free Bets plus 100 Free Spins, 20 per day for five days without pause. 

These are the main promotions available for all customers who opens a real money account with the parlour for the first time. Please keep in mind that there are restrictions on bonus bet sizes, withdrawal limits, the order of using funds for betting, etc. To make sure you are informed about all nuances, please check Bonus Terms and Conditions first. 

Other promos on the site are available for customers who gambles on a regular basis. In addition, the parlour states that they offer other promotions via other channels like social media, and also grant additional gifts to their customers via email.

Next Stop: Hawaii

Due to the support of one of the best software developers, Yggdrasil, the Mr-Green parlour gives away a vacation to Hawaii worthy of €20,000. The vacation includes luxury airport access and private transfer, staying at 5-star hotel, breakfast included, for 10 days. To give it a try and win, one has to make a free account, or log in to the already existing account, opt in to take part in the promotion, and then make bets in one of the qualifying games indicated.

Cash Tidings 

This promo has up to €1,500 to offer. To get your share, log in (or sign up), opt in, and complete all tasks in the indicated competitions. More details in your account upon login.

Free Spin Avalanche 

Exclusive Mr Green’s Reel Thrills game promises some huge Free Spins avalanches, so login, opt in to take part in the promotion, make bets with your own funds or bonus funds, and win Free Spins.

Games and Software

There are both good and bad news about games at Mr.Green parlour online. What we did not like is offering only around 300 game titles, which is kinda too humble for such an old parlour. Luckily, the majority of the games are available for test playing in Demo mode. 

There is no video poker for some reason in the games categories, which is weird. But there are tons of rarities, plus, the titles are divided conveniently into categories. The choice is pretty much classic - slots, jackpots, table games, Live Dealer, top rated, new. Particular attention should be paid to is Green Exclusives software. These are several software titles developed specifically for Mr-Green platform, both automatic and Live games, with exclusive gambling conditions. 

In addition, you actually have sports betting, plus virtual sports games. Please keep in mind that these have separate rules and betting limits. 

In terms of software developers, there are following companies whose software products are represented on the platform: Playtech, Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), WMS, NextGen Gaming, Blueprint Gaming, Genesis Gaming, Leander Games, Quickspin, Yggdrasil Gaming, Merkur Gaming, Playson, Thunderkick, Elk Studios, Inspired, Nolimit City, Red Tiger Gaming, Side City Studios, Fuga Gaming, Sthlm Gaming, 4ThePlayer. Having such a huge choice is definitely beneficial for the customer, but please keep in mind that players from some jurisdictions won’t get access to some titles as real money players. For more info, check Terms and Conditions.

Terms and Conditions

You can find Terms and Conditions of Mr.Green casino online either in the drop down menu on the left, or in the footer menu on the page. On this platform (compared to many others), Terms and Conditions are designed conveniently providing all necessary info in one place. To find something quickly, you can use search bar, or search by keywords. 

Terms and Conditions contain full information on all the rules, restrictions, and rights of the customer. There are also separate Bonus Terms and Conditions, but we really recommend going through the whole document, at least once before you decided to register an account with this site. Besides bonus terms, you may also want to know more on restricted jurisdictions, bet sizes and wagering requirements, deposits and withdrawals, conditions upon which the account can be suspended or closed, etc. T&C is usually a long and seemingly boring reading, but if you want to gamble like a pro and actually take advantage of online casinos, you have to develop the skill if scanning Terms and Conditions for the most crucial information - like license, for example.

License

Online parlour Mr. Green holds license by one of the most reliable and respectable agencies in the niche of online gambling - Malta Gaming Authority. While there are many companies that work with online gambling licenses, MGA, together with few others, is still considered to be one of the best and the safest. The reason is simple - in contrast to many smaller agencies, Malta Gaming Authority grants its licenses, not just sells them. To be granted a license by MGA means the platform is worth something. 

Another good news is that license info is provided in the footer of the page at any Mr.Green casino page, together with registration number, address, and other details. Casinos that do have a license, but do not reveal info on it on their pages leave gamblers asking questions more than receiving answers.

Deposit and Withdrawal

Deposit and withdrawal options - in other words, banking options - are another crucial aspect to pay careful attention to when you explore any online parlour you have stumbled across. Now, what we definitely did not like in Mr-Green is that there is no clear separate Banking / Payment page on the main domain of the platform. You won’t find deposit and withdrawal options in Terms and Conditions either. 

To find comprehensive information about payment channels for depositing and withdrawing funds somewhere else except your account page, you have to go to the Help Center in the footer menu, which will lead you to a subdomain of Mr.Green. There, choose Deposit and Withdrawal sections, choose the questions, and see payment processing channels available in the answers to FAQ. To be honest, we here at Zen consider this scheme too complicated, and the parlour hides its payment methods for reasons unclear (considering it has awards and seals of trust as one of the safest and most reliable platforms). 

Now, after you have walked along this complicated path, not without a good deal of annoyance, you will find out that the deposit and withdrawal options are, uhm, not directly scarce, but somewhat limited for sure. We mean, such an old player in the market could take care and add several more payment options, but why bother. 

The good news is that the parlour accepts EUR, USD, GBP, CAD, CHF, NZD, with the minimum sum being 10 EUR/ 10 USD. Withdrawal limit is not stated. Cryptocurrencies are not accepted, which is weird, because this is a very popular modern trend. 

If you have checked the methods and believe you are fine with that, please keep in mind that, according to T&C, you can withdraw only via the same channel used for deposit. If the deposit method does not allow withdrawals (like plastic cards in many countries often do), you can order Bank Transfer, but eventually, the choice of withdrawal method is finally decided upon by the operator. This is important, because some companies or banks do not accept transactions by online casinos, while other methods are snail-slow. 

Another detail to keep in mind is that even “instant” withdrawals won’t be instant, because firstly, the parlour site will take from 24 to 72 hours (or even more!) to check and confirm your withdrawal request. Only after that, the payment transaction will be passed to the payment processing company, taking from instant to 5 business days to deliver the money to you.

Design and Usability

Design of the Mr.Green gambling platform is pretty calm and not interfering with the gaming experience. Pleasant and neutral dark-green background is fine for the eyes, and your eyes won’t be sore even after you spend hours on the platform. The rest of the colors in the color scheme are white, dark and light grey, which is a very wise choice. The site looks grown-up, neutral, and reliable. Bright icons of the games and bonus ads are conveniently included into the overall design. 

Usability, unfortunately, is a completely different cup of tea. After you get used to the navigation concept behind it, you will spend less and less time finding stuff you need, but when you access the platform for the very first time, and will start actually looking for such things like Customer support phone number, or Banking options, or Welcome bonus, you will definitely feel lost and annoyed. 

This is partially caused by three additional subdomains, each with separate structure (so again you have to overcome the navigation), and partially by the fact that some pieces of info available at one subdomain are not provided on the other. As a result, a user who would like to gather a full picture of the parlour and analyze whether it is worth the time (like us), has to jump back and forth, opening dozens of tabs. While this may sound like nitpicking, we did not value our user experience a lot at this site.

Mobile & Apps

Mr.Green casino online is fully compatible with mobile devices, and shows seamless functionality when accessed via browser. However, you can download official iOS or Android application directly from the website. 

All main functions are easy to find and the gaming experience from a mobile device is positive. However, the navigation is close to a nightmare, so, if you are at Mr-Green for the first time and would love to explore it, use PC this time.

Feedback and Complaints

We have gathered some real player feedback and complaints people had about Mr.Green Casino. Overall, the feedback is positive, because the platform makes all payments, the software is not rigged, and the operator is truly reliable and safe.

However, talking about drawbacks that have caused complaints, the following issues are the most widespread:

• complicated navigation, low user experience 
• Client Account Verification takes too long 
• withdrawal request confirmation takes too long 
• welcome offers are unclear

If you are considering whether or not to play for real money at Mr.Green, please keep those issues in mind. You know, forewarned, forearmed. 

Contact Mr.Green

To contact Mr.Green casino Customer Support, you can use Live Chat feature. Or, you can drop them an email to customerservice-international@mrgreen.com. 

In case the issue is urgent, phone call is the best option. Please feel free to call 

+44 20 71979541

Features and Perks

In addition to all the info we have gone through in this detailed review, we’d like to attract your attention to several perks that make Mr.Green online parlour special compared to other sites:

• Green Exclusives - exclusive game products developed specifically for Mr. Green gambling platform, and absent at any other online parlour 
• Prizes in addition to cash and free spins - at this site, you can win not only match bonuses or Free Spins, but also valuable prizes like vacation 
• mobile applications - there are official mobile apps you can download directly at the website 
• full Responsible Gambling support - one of the subdomains provides full guides and support to players that have issues with gambling

Sum Up

Mr.Green online casino is among some of the oldest online gambling platforms out there, and it offers tons of cool features, games, promos, and other benefits. For sure, there are some drawbacks that may spoil your user experience, but due to this detailed and honest review, you will be able to evaluate Mr.Green objectively, and decide whether you would like to play for real money here.