Casino Mate is not a new site at all - it was founded back in 2011, so this platform has been with us for ages. However, the very first impression is that the site is recent and somewhat primitive. But no, no, this is not a bug, this is a feature.
In fact, the site belongs to a well-known operator Vegas Partner Lounge Casinos, and has a healthy dozen of sister sites like Casino Mate. So we cannot write all the site’s disadvantages off to the operator’s inexperience due to lack of Casino Mate sister sites, or the platform’s recency. What you see is what you get here.
If you check the Pros and Cons above, the balance of advantages and disadvantages may make you think that this platform is not worthy of your time. This is not exactly correct. Casino Mate is not a bad casino, and it has its own perks. One of the main benefits is that it accepts players from many countries, restricted by other operators. And for those players, Casino Mate is a rather good option. You may be interested in Swiss online casinos, or other Canadian online casinos if you are not sure about this one.
To learn more about this site, check out the review Casino Mate.
Registering an account at Casino Mate is easy as a pie, and will take you two minutes to complete. You have to indicate your email, create a username and password, and provide your phone number. After that, you have to go to your email and confirm the sign-up by clicking the link in the letter Casino Mate sends you.
After that, you will be allowed to proceed with the registration. The site will require your real name and address, and a bunch of other details. Later, when you want to withdraw the money you win, you will also have to upload some documents to verify yourself as a person eligible for real money gambling. However, if your initial intention is to check the casino out before sending them any money, you are good to go without verification documents and procedure.
Just keep in mind that you won’t be able to get any bonuses. In fact, all you will be able to do at the site without depositing is check out all the Casino Mate flash games in Demo mode. But you can actually do that without registration, as well.
Now, just in case you are interested, potential punters from the following countries are not allowed to the site as real money customers: restricted UK, US, Hungary, Cyprus, Czech Republic, France, Greece, Italy, South Africa, Armenia, Sweden, Netherlands, Romania, Slovakia, Spain, Philippines, Ireland, Australia, Denmark, Belgium, Estonia. Find out more about best rated Australian online casino.
All other players are usually accepted, but even if you are accepted, you may not be eligible for the bonus if your location is one of the countries where bonuses are not allowed.
Let’s talk about bonuses in mode detail.
Okay, so, even if you are allowed as a real money customer, the site will not grant you any bonus if you are located in one of the following jurisdictions: Albania, Algeria, Azerbaijan, Bosnia and Herzegovina, Central Africa, Croatia, Finland, Georgia, Germany, India, Pakistan, Indonesia, Portugal, Serbia, Latvia, Thailand, Mexico, Austria, Argentina, Belarus, Norway, Russia, Ukraine, Ireland. If you’re not happy , find the best welcome bonus online casino.
The reason “Why, God, whyyyy?” is because of these countries internal regulations on gambling. So blame your government, not the casino itself. At least you’re allowed to play for real money here.
Those lucky ones who can claim a bonus have several things to keep in mind, applicable to the majority of promotions at this site.
Firstly, there is no Casino Mate No Deposit bonus for a new customer who has not yet deposited. All promotions positioned as “Casino Mate ndb” at this site can only be granted to customers who has already deposited at least once. It is just that they do not need to make a deposit specifically to get this one particular promotion.
Speaking about No deposit, all winnings you get by wagering them are limited to $5.000 allowed to withdraw. The same applies to any sign-up bonuses. So don’t go getting any ideas much.
Secondly, different promotions set different wagering requirements, so watch out. All kinds of Welcome promos - that is, promos available only to new customers - plus, all match bonuses 100% and more, have x50 wagering requirements. Thank God the wagering only applies to the bonus sum, not deposit+bonus. But still, x50 is a rip-off.
All non-welcome promotions - including the majority of No Deposit bonuses and also casino mate no deposit Free Spins - have x40 wagering requirements, which is better, but still higher than average in the niche. To make it short, wagering requirements at this platform suck.
And the last but not the least, all kinds of promotions granted to you expire in 30 days.
Now, let’s check every promo in detail.
The Welcome Package includes several deposit gifts granted in a row. The first Welcome bonus must be claimed within 7 days from registration of new account. Total sum granted is up to $1.400 plus 80 Free Spins.
The whole package looks like that:
- 100% match up to $200 plus 20 FS
- 50% match up to $300 plus 20 FS
- 50% match up to $400 plus 20 FS
- 50% match up to $500 plus 20 FS
The Casino Mate minimum deposit for claiming every bonus is $20. Maximum withdrawal is $5.000
Maximum withdrawal from wins you get by wagering the Free Spins is $200. This is applicable to FS granted within the Welcome Package, and to any other Casino Mate hidden Free Spins received in the game.
New Game Releases
The casino supports interest to new games released by the software providers by offering free spins and other perks to punters playing newly released games. Check out the list of games, and benefits offered, at the casino site.
Every Monday, the customer can get a 40% match to their deposit up to $200.
The Perfect Match
This promo works daily, and offers a 35% match gift up to $70. Minimum deposit is $20.
Surging Bonus Booster
This bonus suggests two options. When you deposit from $20 to $150, you can get a 25% match up to $500. When you deposit $150 and more, up to $500, you get a 50% match to your investment.
This promo works on weekends. There are four options for the customer:
- deposit $20 and get a 40% match bonus up to $500 available to wager in any game
- deposit $20 and get 40 FS on a featured game
- deposit $20 and get a 30% match cash gift plus 20 FS on featured game
- deposit from $50 and get 20 FS each worthy of $1 on featured game. This is a high roller bonus.
Every customer can claim only any two of the four promos in two weekend days. Maximum bonus amount per any deposit is $500.
Now You See Me Sunday
Only real money customers who has already invested their funds to the site will be able to see this special Sunday promo. To check it out, one needs to go to their profile Deposit page, and choose one of the five different offers. The promotion is only visible on Sundays.
There is a Casino Mate VIP program called Club Mate. Only loyal players that gamble on a regular basis can become Club Mates. There are several levels for profiles, but every case is assessed separately by the Customer Support. To become the member of the club, contact firstname.lastname@example.org, and they will assess your case.
Club Mate Membership demands loyalty, value, and frequency of your punting. In return, they offer exclusive promotions, higher withdrawal limits, and faster Casino Mate withdrawals.
Games and Software
Good news about the games is that they are available in Demo mode even for visitors who does not have an account here. Also, the games are provided by reputable developers, and the quality of software is really high. If you are interested in particular developers, check the Microgaming online casino list.
The number of games is not really impressive, only 700+ titles, which is not something outstanding today. Moreover, some classic casino games - mostly table games - are not offered at the platform. Some video poker online casinos offer more variety in all categories than this one.
The worst part about Casino Mate games is navigation. Firstly, even when you are registered, the navigation leaves much to be desired. Next, when you actually click at the games, together with access to software you get a ton of text describing the game, the rules, the strategy, etc., but eventually just wasting your time. This is SEO text that bears no use for the reader, unless the reader is a complete noob and has just recently moved from a cave to an apartment with Internet connection.
Overall, if you are happy with the choice and variety provided by the platform, you’re good to go trying the games out. We are not happy, though. There are no Live Dealer games, and the choice of Table games is not impressive. Casino Mate should consider adding some more categories.
Terms and Conditions
Terms and Conditions are something every player should read before gambling at any casino. We have read all the T&C for you, of course, and have highlighted the most important nuances. However, at Casino Mate in particular, the T&C document is not very lengthy. We highly recommend you to go and check it out yourself, just to make sure you know all the rules applicable to your punting here.
Casino Mate, surprisingly, holds one of the most reliable licences in the online gambling niche - the one granted by the Malta Gaming Authority. However, the site probably is too shy to boast their Casino Mate license, because nowhere at the site this information is clearly stated. We had to conduct a small research to actually find out what is their license. This is the reason why we are a bit skeptical about this platform - the one that hides info about its license, one of the best in the niche.
Deposit and Withdrawal
In many cases, deposit and withdrawal rules at online casinos are a scandal.
But not at Casino Mate.
Luckily, in this aspect, the number of benefits outweighs the number of drawbacks. So, let’s get through some of the most important rules to remember.
Firstly, withdrawal methods are considerably fewer than deposit ones. So you are highly encouraged to check both lists and actually assess what Casino Mate payment methods are available personally for you.
Secondly, we remind you that you will face a withdrawal limit applied to winnings on any wagered bonuses. Moreover, you are not allowed to withdraw with a positive bonus balance; if you proceed, your bonus will be forfeit.
Thirdly, even if you do not claim any bonus at all, you cannot just deposit a sum to the site and then withdraw it back, without playing. Every deposit should be wagered in games at least once. This is, on the one hand, an anti-money laundering policy, and on the other hand, the casino obviously wants you to play.
And the fourth important aspect to keep in mind is withdrawal time. Most cash out options support instant withdrawal, but this happens only after the transaction is handled already by the payment processing company. The casino, in its turn, has the right to double-check your request, and confirm it if all the requirements were met, and your gambling was free of suspicious patterns.
Now, decent casinos take from 24 to 72 hours to check the requests. Casino Mate states they only take 24 hours per every request, which is good. The only drawback is that withdrawal requests made on Friday after 4 PM, and on weekends, will only be managed on Monday. Just to let you know.
Design and Usability
Here at Zen, we are honestly unhappy with the design of the casino. Besides being somewhat unattractive merely due to color scheme, it does not seem to have a full and complete design project. There is no mascot, no repeating visual design patterns expect the logo that would make the design interesting for the eye.
What is even more important - and we have already mentioned it - the site is glitchy, and some navigation decisions are unjustified. For example, when you explore the casino, you can’t open some links in the new tab by clicking the right button. You can only open them in the same page, and then return to the previous page. The left bar menu is simply ridiculous and adds nothing good to user experience. There is no footer with legal info, licenses, certificates, or whatever sitemap.
When developing the design, the casino has probably hired a mate for a bottle of beer, really. And the beer was warm.
Mobile & Apps
Casino Mate mobile page states they are fully functional on mobile devices. However, not all games from all providers that are represented at PC version of the site are offered on mobile, even though the Casino Mate mobile login to site is still via browser. Have no idea how this might work in the age of official high quality mobile casino online apps.
Feedback and Complaints
There is a ton of complaints on Casino Mate in the web. Let’s check out the most popular causes:
- winnings withheld
- two months waiting time
- locked account
- site and games can be glitchy
- many games are restricted for certain jurisdictions (in other words, poor choice of games)
It is only fair to say that most of such issues are common for all casinos across the niche. Yet, if you feel these are too much, at least you are informed now.
Contact Casino Mate
There are several ways you can contact the Customer Support at Casino Mate:
- email - CMSupport@casino-mate.com
- Live Chat - available 24/7
- Phone - 1800 006 285, 0800 451 134
Considering that they even manage withdrawal requests only on weekdays, you can expect phone support also being available only in business hours.
Features and Perks
We at Zen are always honest and objective about our reviews, and we can say straight away that there are some things that do not make us completely happy with Casino Mate. However, there are also some good things, including:
- There are several cool bonuses offered - the choice of bonuses is impressive
- Decent banking options for deposit and withdrawal - instant withdrawal is possible
- Live Chat and Phone number are provided for Customer Support
- A comparatively short list of restricted jurisdictions - the platform accepts players from many countries
These perks show that Casino Mate may be a good online casino for you - especially if you are eligible for the bonuses!
All other conditions equal, Casino Mate is a weak competitor to some of the bestest sites in the niche. However, we have to admit they provide decent gambling options for punters from locations that are banned at many bigger casinos. Also, Casino Mate has some nice bonuses. Can you find a better casino? Yes. Is Casino Mate still a nice casino to gamble at? Also yes. The choice is up to you.
There is no mobile app for now. You can access the games via browser.
There is no need in Casino Mate deposit bonus codes; the promotions are provided without them.
Unfortunately, no. You can use Casino Mate bank transfer, or Casino Mate Neosurf. You can also check out online casino using ecoPayz. Please see full list of banking methods available at your country, at the site.
The payout percentage is pretty high - 98,5% average.